Customer Support Center – Find Your Answer Here

We understand that time is valuable. That's why we’ve made it easy for you to quickly find solutions to your questions or issues. Before reaching out, explore our resources below for immediate answers to common queries.

FAQ´s

Become a reseller by clicking the “Become a Watery reseller” link in the footer, filling in the form, and getting approved within 48 hours.

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You’ll be able to see product prices and place orders once your reseller application has been approved. This verification process is usually completed within 48 hours after submitting the Become a reseller form.

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Our minimum order requirement is €400 for each purchase.

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Yes. You can create several user profiles under the same account, giving each team member their own access.

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All orders are placed directly through b2b.watery.com — either by browsing the catalogue or uploading a file to the cart. You can also share your cart link internally for review before confirming.

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Yes. All past orders, invoices, and tracking details are stored inside your B2B dashboard.

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Our full product catalog is available on our website. You can also request a PDF version by contacting our support team at B2B@Watery.com

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No. All Watery products and colors stay in production season after season — your bestsellers never disappear.

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Yes. Every Watery product is available to all partners - there are no exclusive items.

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Your Assortment overview page shows every product you’ve purchased - plus a “Missing products” view with items you don’t yet have.

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Yes. The Bestseller overview shows what other retailers and swimming facilities are selling most within your segment.

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The more you buy, the more you save.
Your discount level is based on your total purchases over the past six months and updates automatically.
See your current rebate level in your account

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– First order: prepayment before delivery.
– 2–5 orders: 14-day payment (if paid on time).
– 5+ orders: 30 days net / 1 % for 45 days / 2 % for 75 days.

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Yes. Each product page shows your current net price and calculated margin in real time.

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Shipping rates vary depending on your business type and location.
You can see your exact free shipping threshold in your B2B account - and if your order doesn’t qualify for free shipping, the delivery cost will appear automatically at checkout.

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Orders placed before 14:00 ship the same day.
Delivery time: next-day in Denmark and 2–5 days across Europe.

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Yes. Tracking is automatically sent to your main contact by email and stored in your account.

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If your goods arrive damaged, please contact our customer support immediately. You will need to provide photos of the damaged goods, and we will arrange for a return or replacement.

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All orders are shipped directly from our central Danish warehouse.

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Yes. Unsold products can be returned in full boxes, and a small handling fee will be applied depending on your customer type.
This allows you to adjust your stock with minimal risk.

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Contact b2b@watery.com or your account manager.
We’ll issue store credits for the affected items, which you can easily use toward your next order.

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Returns are sent at the customer’s expense unless the product was defective or delivered incorrectly.

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Yes. You get access to photos, videos, product texts, and ready-to-use assets for all Watery products.

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Absolutely. All verified product reviews are shared across partners to help increase conversions

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Yes. We send a weekly reseller newsletter with restocks, new arrivals, and marketing assets.

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Use the Forgot password link on the login page or contact B2B@watery.com
for quick assistance.

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Yes. You can place and manage orders from any device — desktop, tablet, or phone.

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Yes. The platform is built for simplicity - you can find products, see prices, track orders, and reorder in just a few clicks, from any device

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Didn’t find the answer you were looking for?

If you couldn't find the information you need, our customer service team is here to assist you with any further questions or concerns.

Phone: +45 61 66 84 70

Available Monday to Friday, from 8 Am - 9 PM.

Email: b2b@watery.com

We aim to respond to all email inquiries within a few hours during office hours.