Customer Support Center – Find Your Answer Here

We understand that time is valuable. That's why we’ve made it easy for you to quickly find solutions to your questions or issues. Before reaching out, explore our resources below for immediate answers to common queries.

FAQ´s

Become a reseller by clicking the “Become a Watery reseller” link in the footer, filling in the form, and getting approved within 48 hours.

Copy to clipboard

Our minimum order requirement is €400 for each purchase.

Copy to clipboard

Our full product catalog is available on our website. You can also request a PDF version by contacting our support team at [email].

Copy to clipboard

Discontinued products are marked with an icon and the text 'Discontinued.' This indicates that the product will no longer be restocked once it is sold out.

Copy to clipboard

You can place pre-orders for products in our current assortment, excluding discontinued items. Pre-orders come with a 4-month delivery time and a 5% discount. As soon as the product arrives in our warehouse, we will ship it to you, or it will be shipped directly from our supplier to you.

Copy to clipboard

We offer free shipping on orders over €5,000 within the EU. For orders below this amount, shipping costs will apply.

Copy to clipboard

Standard delivery times within Europe are approximately 5-7 business days. Delivery times may vary depending on the destination and product availability.

Copy to clipboard

Once your order has shipped, you will receive an email with tracking details so you can track the status of your shipment.

Copy to clipboard

If your goods arrive damaged, please contact our customer support immediately. You will need to provide photos of the damaged goods, and we will arrange for a return or replacement.

Copy to clipboard

If you wish to return products, a 25% restocking fee will apply. Returns must be made within 30 days of delivery. The products must be in like-new condition and undamaged, with no signs of use.

Copy to clipboard

Product images can be downloaded directly from the product page. All resellers have access to this feature.

Copy to clipboard

Product descriptions, specifications, and other relevant materials are available directly on the product page. All resellers have full access to these resources.

Copy to clipboard

Didn’t find the answer you were looking for?

If you couldn't find the information you need, our customer service team is here to assist you with any further questions or concerns.

Phone: +45 61 66 84 70

Available Monday to Friday, from 8 Am - 9 PM.

Email: b2b@watery.com

We aim to respond to all email inquiries within a few hours during office hours.