FAQ´s
Become a reseller by clicking the “Become a Watery reseller” link in the footer, filling in the form, and getting approved within 48 hours.
Our minimum order requirement is €400 for each purchase.
Our full product catalog is available on our website. You can also request a PDF version by contacting our support team at [email].
Discontinued products are marked with an icon and the text 'Discontinued.' This indicates that the product will no longer be restocked once it is sold out.
You can place pre-orders for products in our current assortment, excluding discontinued items. Pre-orders come with a 4-month delivery time and a 5% discount. As soon as the product arrives in our warehouse, we will ship it to you, or it will be shipped directly from our supplier to you.
We offer free shipping on orders over €5,000 within the EU. For orders below this amount, shipping costs will apply.
Standard delivery times within Europe are approximately 5-7 business days. Delivery times may vary depending on the destination and product availability.
Once your order has shipped, you will receive an email with tracking details so you can track the status of your shipment.
If your goods arrive damaged, please contact our customer support immediately. You will need to provide photos of the damaged goods, and we will arrange for a return or replacement.
If you wish to return products, a 25% restocking fee will apply. Returns must be made within 30 days of delivery. The products must be in like-new condition and undamaged, with no signs of use.
Product images can be downloaded directly from the product page. All resellers have access to this feature.
Product descriptions, specifications, and other relevant materials are available directly on the product page. All resellers have full access to these resources.
Didn’t find the answer you were looking for?
If you couldn't find the information you need, our customer service team is here to assist you with any further questions or concerns.
Available Monday to Friday, from 8 Am - 9 PM.
Email: b2b@watery.com
We aim to respond to all email inquiries within a few hours during office hours.
